- Shipping & Returns
Shipping & Returns
As a private consumer purchasing items over the internet you are covered by the Consumer Contracts Regulations and are therefore entitled to return any unwanted items up to 14 days after the date of delivery. You can choose to either return the goods yourself or we can arrange for a courier to collect the goods from you. If you choose to return the goods yourself, we strongly recommend using a tracked service, as any items that go missing during transit are the senders responsibility, until we take receipt of them. If you would like us to arrange for a courier to come and collect the goods from your property, there is a £25.00 charge per item, which simply covers the costs incurred by us.
In the event that you receive the wrong item or the item is defective, we will happily pay the return shipping costs.
Please note that any bespoke or altered items are non-returnable, as they will have been manufactured to your specific requirements.
Any returned product(s) must be complete, unused, in an undamaged state and returned in their original outer packaging. Bentley Fielden Ltd reserves the right to charge for repair, replacement or repackaging of any products not returned in their original condition.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.
If you need to return an item, please contact us on 0800 6121140 or email us at firstname.lastname@example.org with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We offer free shipping on all orders of standard products, with a delivery address in mainland UK. All delivers are via courier and all items are despatched on a 'Next Working Day' service.
Larger systems (ramps/platforms with handrails) and bespoke items may require an alternative delivery method and may incur an additional delivery charge. Any additional delivery charge will be discussed and agreed in advance.
Any customers that require shipping to locations outside Mainland UK will need to call us on 0800 6121140 to request an individual shipping quote.