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Privacy Policy

Updated: May 2018

Introduction

Under the EU General Data Protection Regulation (GDPR) we are required by law to gain informed consent to collect and process data about our site users and customers. In this section you will find details of what we collect, why we collect it and who has access to it. If you have any questions or comments please contact us via one of the below;

Our Website

Location

Our website www.disabledaccessramps.net is hosted by Bigcommerce. If you would like more detailed information about Bigcommerce’s GDPR compliance, click on the ‘Privacy Policy’ hyperlink within the statement.

“BigCommerce stores meet the requirements for compliance with GDPR. How BigCommerce is compliant is outlined on our Privacy Policy page.

Specifically, BigCommerce will continue to meet the requirements of the Privacy Shield program and will action all Data Subject Access Requests submitted to [email protected], within the required 40 days.”

Identifiable Information

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • credit/debit card details

Non-identifiable Information

www.disabledaccessramps.net collects and stores the following non-identifiable data which is associated with identifiable data;

  • Website orders

3rd Parties

Suppliers - On occasion we will need to send your name and address details to one of our suppliers to fulfil your order in a timely fashion. This information is sent directly to a known recipient via secure e-mail servers and is then deleted on fulfilment of your order.

Google Analytics - We use Google Analytics to monitor traffic to our site, and to see how effective our online marketing is. We pass your order information to Google Analytics to provide us with the metrics we need to measure. The data is non-identifiable.

Information Collection & Use

We collect information about you for 2 reasons:

  • To process your order and second
  • To provide you with the best possible service

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Full address
  • Phone number
  • Cookies and Usage Data

We will not e-mail you in the future unless you have given us your specific consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

Bentley Fielden Ltd uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues

Retention of Data

Bentley Fielden Ltd will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Bentley Fielden Ltd will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your county, country or other governmental jurisdiction where the data protection laws may differ than those of your jurisdiction.

If you are located outside United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to United Kingdom and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Bentley Fielden Ltd will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, Bentley Fielden Ltd may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Bentley Fielden Ltd may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Bentley Fielden Ltd
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability 

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Rights

Bentley Fielden Ltd will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site using a "cookies" stored on your browser.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or concerns about our privacy policy, you should contact us via any of the methods below: